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Shipping Policy
Shipping Range
We currently ship to North America, Canada, the UK & Italy, Australia, the EU, and many other countries around the world.
Shipment Schedule
- Orders will be processed within 2 business days. Once processed, the parcel will be sent to carriers.
- Tracking status may not be synced in real-time, as it will only be updated once the parcel arrives in the destination country (~7 business days after order confirmation).
- The shipping time is up to multiple factors like the handling time of local postal services and other factors like customs clearance, bad weather, etc.
- Standard Delivery time: 8-12 business days
Shipping Delay Notice
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Shipping will be suspended from 1 May to 3 May due to the holiday period. The order from 1 May to 3 May will be sent out on 4 May.
- We apologize for any inconvenience caused, please be assured that normal shipping operations will resume on 4 May. We will work diligently to process all delayed orders promptly upon our return. Thank you for your understanding and patience.
Transportation Fee
- Worldwide FREE SHIPPING for orders above USD 50 (default Logistics).
- Any questions, feel free to contact us, and we will get back to you on the first chance!
Wrong Information
- If you have left the wrong shipping address, name, or contact information, please get in touch with our customer service within 2 hours.
- Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
- Contact us at service@icoice.com.
Lost Parcel
- If your parcel is shown "Lost" or "Missing", please contact our customer service.
- Contact us at service@icoice.com
Asking for forgives for any inconvenience
The shipping time is up to multiple factors, like the destination country, customs, weather, and so on, which is hard to control. This is what we are working on all the time to make it better and improved.
Thank you all for your concern and support!