Thank you for choosing ICOICE for your contact lens needs. We understand the importance of staying informed about your order status, and we are here to assist you.

Please be aware that the tracking status may not be updated in real-time. Typically, updates will occur once your parcel arrives in the destination country, which usually takes approximately 6 business days after your order confirmation. The estimated delivery time for your order is between 8 to 12 business days. This timeframe allows for processing, shipping, and handling, ensuring that your order reaches you as quickly and efficiently as possible. Once your package has been dispatched, you will receive a confirmation email containing your tracking number. This email will provide you with the necessary information to monitor your shipment's progress.

If you have any concerns regarding your order status or require further assistance, please do not hesitate to track your order using the following link: Track My Order on 17TRACK. We appreciate your patience and understanding, and we are committed to providing you with the best service possible. Thank you for being a valued ICOICE customer!

Top 3 FAQs

1. Can I change my order information or cancel my order?

Please contact us at service@icoice.com to cancel your order before it shipped! We'd be more than happy to help you cancel or modify your order. However, once your order has shipped, we can no longer cancel or make adjustments.

2. How long does shipping take?

• Orders will be processed within 2 business days. Once processed, the parcel will be sent to carriers.
• Tracking status may not be synced in real-time, as it will only be updated once the parcel arrives in the destination country (~7 business days after order confirmation).
• The shipping time is up to multiple factors like the handling time of local postal services and other factors like customs clearance, bad weather, etc.
• Standard Shipping Time: 8-12 business days
• Expedited Shipping Time: 5-8 business days

3. Tracking updates have been frozen for a few days.

Delivery processing may be delayed due to local delivery circumstances such as customs clearance, bad weather, volume, etc and tracking updates may stop accordingly.
It will be updated if you wait for a little, so please be patient with us.

Nevertheless, if the update fails for more than 2 weeks, please contact service@icoice.com with your order number. We will check where your parcel is with our carriers and take action based on the investigation.